Kansas City 311 Service Requests Archive from 2007 to 2021

311 call center service request data from Kansas City, Missouri, archived after the transition from the PeopleSoft system in March 2021. The dataset includes columns for location, request details, and status, such as COUNCIL DISTRICT, REQUEST TYPE, STATUS, CREATION DATE, and LATITUDE/LONGITUDE. It is maintained by data.kcmo.org as a historical record.

Use Cases

• Analyze spatial distribution of service requests using COUNCIL DISTRICT, POLICE DISTRICT, and LATITUDE/LONGITUDE.
• Track request resolution timelines and status using CREATION DATE, CLOSED DATE, and STATUS.
• Categorize and filter public issues using REQUEST TYPE, CATEGORY, TYPE, and DETAIL.
• Assess departmental workload and performance using DEPARTMENT and WORK GROUP.

Strengths

• Contains over a decade of historical data, covering 2007 to March 2021.
• Includes precise geospatial coordinates (LATITUDE, LONGITUDE) and multiple address fields for location analysis.
• Provides detailed categorization columns (CATEGORY, TYPE, DETAIL) for granular request filtering.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Data is archived and not updated beyond March 2021; freshness should be verified for current analyses.

Provenance

Source

data.kcmo.org

Collection Method

Service request data from the 311 call center in Kansas City, MO, collected via the PeopleSoft system.

Time Range

2007 - March 2021

Freshness

Last updated 2026-04-16 16:44:25; data content is historical and archived.

Geography

Kansas City, Missouri, USA