Pittsburgh 311 Service Request Records

311 Data contains service requests for the City of Pittsburgh, collected by the 311 Response Center. Requests originate from phone calls, tweets, emails, a city website form, and a mobile application. The dataset was last updated on January 24, 2023.

Use Cases

• Analyze request volume and types like Paving and Potholes to prioritize municipal maintenance resources.
• Map the geographic distribution of Service Requests to identify high-need neighborhoods within Pittsburgh.
• Track request submission channels (phone, tweet, email) to optimize public engagement and response efficiency.
• Identify temporal patterns in Permits and other request categories for seasonal workforce planning.

Strengths

• Data is sourced directly from the official 311 Response Center's request intake software.
• Requests are captured from multiple public channels including phone, email, Twitter, and a mobile app.
• Managed by the authoritative Allegheny County / City of Pittsburgh / Western PA Regional Data Center.

Limitations

• The data feed has been broken since December 21, 2022, preventing updates.
• Specific data structure details like column names, row counts, and sample data are unavailable.
• The license is listed as 'notspecified', which may create usage uncertainty.

Provenance

Source

311 Response Center in the Department of Innovation & Performance, City of Pittsburgh.

Collection Method

Collected from request intake software aggregating phone calls, tweets, emails, a website form, and a mobile application.

Freshness

Last updated on 2023-01-24, but the data feed is broken as of 2022-12-21.

Geography

City of Pittsburgh, Pennsylvania.