Quarterly accountability reports detail the performance of Montreal's 311 Network. The data likely contains processed call and email volumes, online request counts, and performance standards for telephone and email services. Published by the Government and Municipalities of Québec, the latest metadata update was on April 17, 2026.
Use Cases
- Monitor call volume processing trends based on quarterly performance reports
- Analyze email processing efficiency based on established service standards
- Identify common citizen request topics based on categorized requests and complaints
Strengths
- Data is published quarterly and annually, providing regular updates
- Enhances information available under the related citizen requests dataset
- Available in CSV and PDF formats for different analysis needs
Limitations
- Column-level documentation is absent; field semantics must be inferred after download
- Row count is unknown, which may limit suitability assessment
- Description metadata is limited; actual data quality requires manual inspection after download
Provenance
- Source
- Government and Municipalities of Québec
- Freshness
- Last updated 2026-04-17 15:46:20.246451; freshness should be verified
- Geography
- Montreal, Québec