New York City 311 Agency Response Time Commitments

Service Level Agreements (SLAs) defining time commitments for City Agencies to respond to 311 service requests. The dataset is published by the City of New York's open data portal and was last updated in March 2024.

Use Cases

• Analyze SLA compliance by Agency for specific Problem types.
• Compare response time commitments across different Problem_Details categories.
• Identify agencies with the most stringent or lenient SLA terms using the SLA column.

Strengths

• Published by the authoritative data.cityofnewyork.us portal.
• Last updated on March 5, 2024, indicating recent maintenance.

Limitations

• Unknown total row count and sample size.
• No temporal coverage information for the agreements themselves.

Provenance

Source

data.cityofnewyork.us

Freshness

Updated March 5, 2024.

Geography

New York City