Austin 311 Service Requests for Transportation and Public Works

311 Service Requests - Austin Transportation and Public Works lists all public service requests assigned to the City of Austin's Transportation and Public Works department from fiscal year 10/01/2021 onward. The dataset is updated twice daily and includes detailed tracking of request status, location, and performance metrics. Columns suggest it likely contains geospatial boundaries, departmental workflows, and timeliness indicators for urban service management.

Use Cases

• Analyzing service request volume and closure timeliness using Created Date, Close Date, Is Closed on Time, and Number of Days Late.
• Mapping reported issues by neighborhood using Service Request Location, Zipcodes, Council Districts, and Neighborhood Planning Areas.
• Tracking departmental workflow and request status using Department, Service Request Status, Is Open, Is Closed, and Status Change Date.
• Assessing equity in service delivery by cross-referencing request locations with Equity Analysis Zones 2021 and Community Registry.
• Investigating request origins and methods using Method Received and correlating with geographic data like Austin Police Sectors.

Strengths

• High update frequency, refreshed twice daily at 2:36 AM and 1:36 PM Central Time.
• Provides a multi-year time series starting from fiscal year 10/01/2021.
• Contains detailed operational columns for performance tracking, such as Is Overdue, Service Request Age Days, and Is Duplicate.
• Cross-platform presence on Socrata and Data.gov signals established institutional use and importance.

Limitations

• Key metadata is missing or conflicting: row count, size, license, and author are not provided by any source.
• The 'last updated' timestamps conflict between platforms (2026-05-29 on Socrata vs. 2026-03-25 on Data.gov).
• The Data.gov source lacks column information, limiting a complete understanding of its schema on that platform.

Provenance

Source

City of Austin

Collection Method

Collected from public 311 service requests, filtered for the Transportation or Public Works department, and updated via the sodapy Python library.

Time Range

From 2021-10-01 to present

Freshness

2026-05-29 07:44:27 (per Socrata)

Geography

Austin, Texas, United States