Dallas 311 Service Request Types and Descriptions

Dallas Open Data provides a catalog of over 400 service request types available in the city's 311 system. This dataset lists and describes categories including animal services, code compliance, street repair, and environmental concerns. The data was last updated in August 2021.

Use Cases

• Build a lookup table to map user-reported 'Service Types' to detailed 'Service Type Descriptions' for a 311 mobile app.
• Analyze the distribution of service categories by counting unique entries in the 'Service Types' column to understand departmental focus areas.
• Train a text classifier to auto-categorize free-text complaints by using the 'Service Type Descriptions' as labeled training data.
• Create a data validation rule set by checking incoming 311 records against the official list of 'Service Types' to ensure data integrity.

Strengths

• Catalog contains over 400 distinct service request types.
• Data covers multiple civic domains including animal services, code compliance, and environmental issues.

Limitations

• Dataset size and row count are unknown, limiting assessment of completeness.
• Data has not been updated since August 2021, so newer service types may be missing.
• No sample data is available to verify the structure and content of the listed columns.

Provenance

Source

www.dallasopendata.com

Collection Method

Extracted from the City of Dallas 311 service request system.

Freshness

Last updated 2021-08-05.

Geography

City of Dallas, Texas, USA.