311 Web Content: NYC Service Descriptions and Metadata

Service descriptions and metadata for New York City's 311 system, hosted on the city's open data portal. The dataset includes columns for service names, IDs, descriptions, keywords, and update dates. A note in the description indicates the data may not present a full picture of 311 activity due to operational complexities during the Covid-19 crisis.

Use Cases

• Categorize SERVICE_NAME and BRIEF_DESCRIPTION using WEB_KEYWORDS for a service taxonomy.
• Analyze update frequency and data currency by comparing UPDATED_DATE and BATCH_DATE.
• Build a search index for public service information using URL, DETAILED_DESCRIPTION, and SERVICE_ID.

Strengths

• Data is provided in multiple machine-readable formats (CSV, JSON, XML, RDF).
• Includes temporal metadata columns (BATCH_DATE, UPDATED_DATE, EXPIRATION_DATE) for tracking changes.
• Hosted on the official New York City open data portal (data.cityofnewyork.us).

Limitations

• The provider notes the data does not present a full picture of 311 calls due to operational and system complexities.
• Row count and total data size are unknown, which may limit suitability assessment.
• License and author information are not specified in the provided metadata.

Provenance

Source

data.cityofnewyork.us

Collection Method

Likely extracted from the city's 311 service request management systems.

Freshness

Last updated 2024-01-24 21:32:16.

Geography

New York City, New York, USA