PQRS: Monthly Citizen Service Requests and Response Metrics

Monthly consolidated records of Petitions, Complaints, Claims, and Suggestions managed by a public entity. The data includes metrics on response timeliness and request types, sourced from the INFIVALLE open data portal. It was last updated on 2026-05-18.

Use Cases

• Analyze trends in request volume and type using MES, AÑO, TIPO DE SOLICITUD, and TOTAL RECIBIDAS.
• Evaluate administrative performance by calculating the ratio of RESPONDIDAS EN PLAZO to FUERA DE PLAZO and PROMEDIO DÍAS RESPUESTA.
• Model the distribution of request channels and internal handling using MEDIO DE RECEPCIÓN, TRASLADADAS, and OTROS.

Strengths

• Includes specific performance metrics like PROMEDIO DÍAS RESPUESTA and RESPONDIDAS EN PLAZO.
• Data is available in multiple machine-readable formats including CSV, JSON, XML, and RDF.
• The dataset was updated on 2026-05-18, suggesting recent maintenance.

Limitations

• Row count and total size are unknown, which may limit suitability assessment.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

INFIVALLE via www.datos.gov.co on the Socrata platform.

Collection Method

Consolidated monthly registry of managed service requests.

Time Range

Implied monthly coverage, but specific start and end dates are not provided.

Freshness

Last updated 2026-05-18 19:18:47.

Geography

Likely pertains to the jurisdiction of the INFIVALLE entity; specific location is not stated.