Call Center Audio Dataset of Real Customer Service Calls

Call Center Audio Dataset is a collection of audio recordings from real customer service calls, published on Kaggle. The dataset likely contains audio files intended for speech and audio processing tasks. Specific details on the number of recordings, file formats, and collection methodology are not provided in the available metadata.

Use Cases

• Training or fine-tuning speech-to-text models on conversational audio (inferred from domain, verify after download)
• Analyzing customer-agent interactions for sentiment or topic modeling (inferred from domain, verify after download)
• Developing voice-based AI assistants for service industries (inferred from domain, verify after download)

Strengths

• Published on Kaggle, a platform with an established data science community.
• Based on the title and description, the audio is from real customer service calls, suggesting authentic conversational data.

Limitations

• Metadata is minimal; actual content requires verification after download.
• Row count, file formats, and audio specifications are unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.

Provenance

Collection Method

Likely contains audio recordings of real customer service calls.