IT Service Catalog for Duitama Municipality with Service Levels and Channels

A catalog of technology services provided by the Duitama Mayor's Office. The dataset includes columns for service name, description, users, service level agreements, and support channels. It was last updated on 2026-05-18 16:41:26 and is hosted on the datos.gov.co platform via Socrata.

Use Cases

• Classify service CATEGORÍA using NOMBRE and DESCRIPCIÓN FUNCIONAL from 8 available columns.
• Analyze service availability by correlating HORARIO DE PRESTACIÓN with ACUERDOS DE NIVELES DE SERVICIO (ANS).
• Map user support pathways by analyzing CANALES DE ATENCIÓN A SOLICITUDES for different USUARIOS groups.

Strengths

• Includes structured operational details like service level agreements (ANS) and support channels.
• Available in multiple machine-readable formats including CSV, JSON, XML, and RDF.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

Alcaldía de Duitama (Duitama Mayor's Office)

Collection Method

Likely an official administrative registry of IT services.

Freshness

Last updated 2026-05-18 16:41:26.

Geography

Duitama, Colombia