SSA Change Asset Problem Reporting System for IT Service Management

Social Security Administration's primary IT Service Management tool tracks changes, incidents, problems, and assets within the production environment. The system runs on Hewlett Packard's Service Manager software and was last updated in April 2026. It supports Service Desk interactions and manages configurable items in the agency's CMDB.

Use Cases

• Predict incident frequency based on historical problem reports mentioned in the description
• Analyze change request patterns and their impact on the production IT environment
• Model asset lifecycle and configuration drift using data from the agency's CMDB
• Optimize Service Desk workflows based on internal user interaction logs

Strengths

• Data originates from the authoritative Social Security Administration.
• Platform tags indicate coverage of key ITIL processes: change, incident, problem, and configuration management.
• Last updated date of 2026-04-03 suggests recent maintenance.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

Social Security Administration

Collection Method

Likely contains operational logs from the SSA's IT Service Management tool.

Time Range

null

Freshness

Last updated 2026-04-03 18:15:38.815097; freshness should be verified.

Geography

null