Cincinnati Citizen Service Requests With Geospatial Attributes

Cincinnati's 311 service request system records all non-emergency citizen reports submitted via mobile app, online portal, or hotline. The dataset includes fields for request type, status, timestamps, and geocoded location details. It is published daily by the City of Cincinnati's Department of Public Services.

Use Cases

• Analyze spatial patterns of pothole reports (SR_TYPE, NUM_POTHOLES) against POLICE_DISTRICT or ZIPCODE.
• Model time-to-resolution for bulky item pickups (SR_TYPE, TIME_RECEIVED, DATE_STATUS_CHANGE) using features like COLLECTION_ROUTE and NUM_BULKY_ITEMS.
• Forecast seasonal demand for specific request types (SR_TYPE, GROUP_TITLE) based on TIME_RECEIVED and ZIPCODE.
• Assess transfer efficiency between departments by analyzing TRANSFERED_NUM_TIMES against SR_STATUS_FLAG and DEPT_CODE.

Strengths

• Data includes geocoded location attributes (LATITUDE, ZIPCODE, POLICE_DISTRICT) for spatial analysis.
• Processing includes address verification and addition of administrative boundaries.
• Refresh frequency is daily, providing current data.

Limitations

• Sample size and total row count are unknown, limiting assessment of statistical power.
• Specific license terms are unspecified, which may restrict commercial use.
• Data dictionary is a separate attachment, requiring an extra download for column definitions.

Provenance

Source

City of Cincinnati Department of Public Services (DPS).

Collection Method

Generated when a citizen service request is submitted via Fix It Cincy! Mobile App, online portal, or hotline.

Freshness

Daily refresh, last updated 2026-04-03.

Geography

City of Cincinnati, Ohio, USA.