Cloud Hosting Request Fulfillment Rates

Shared Services Canada tracks the percentage of brokered cloud hosting service requests fulfilled within established service level standards. The data distinguishes between low-risk requests, which have a 5-business-day standard, and high-risk requests, which lack a formal standard. This performance metric is published by Shared Services Canada and was last updated in April 2026.

Use Cases

• Analyze the relationship between request complexity level and fulfillment time against the 5-day standard.
• Calculate the overall fulfillment percentage metric from the count of requests filled within standards versus total requests.
• Monitor performance trends in public cloud service provisioning over time.
• Benchmark service delivery for low-risk requests against the defined 5-business-day target.

Strengths

• Data is published by a national government agency, Shared Services Canada.
• Performance calculation formula is explicitly defined in the description.
• Distinguishes between two request complexity levels with different service standards.

Limitations

• The dataset size, row count, and specific time coverage are unknown.
• High-risk requests lack a developed service level standard, limiting performance assessment.
• Sample data and specific column structure are unavailable for review.

Provenance

Source

Shared Services Canada

Collection Method

Calculated from formal client requests logged in an intake system and account delivery records.

Freshness

Last updated in April 2026.

Geography

Canada (federal government services)