Featuring qualitative data from a study investigating communication accessibility in public transport for communication-vulnerable individuals in Rotterdam. It includes photographs, customer journey maps, and focus-group interview transcripts collected by Speech and Language Therapy students between September and December 2021. The data was gathered through experiential learning mystery visits conducted with travel companions who have lived experience of communication vulnerability.
Use Cases
- Analyze customer journey maps to identify specific barriers and facilitators for communication-vulnerable travelers.
- Use focus-group interview transcripts to study how experiential learning influences the professional identity development of Speech and Language Therapy students.
- Examine photographs from mystery visits to document physical and environmental communication accessibility features in public transport settings.
- Correlate themes from focus-group transcripts with observations recorded in customer journey maps to understand student learning outcomes.
Strengths
- Data collection occurred over a defined 3-month period from September to December 2021.
- Data includes multiple qualitative sources: photographs, customer journey maps, and focus-group transcripts.
- Research was conducted in a specific geographic context: Rotterdam, the Netherlands.
Limitations
- The dataset is qualitative and non-tabular, limiting quantitative analysis and machine learning applications.
- Sample size is not specified, making the representativeness and scale of the data unknown.
- Data is focused on a single city (Rotterdam), limiting geographical generalizability.
Provenance
- Source
- DataverseNL Harvested Dataverse
- Collection Method
- Data collected through mystery visits conducted by Speech and Language Therapy students with communication-vulnerable travel companions, supplemented by focus-group interviews.
- Time Range
- 1 September 2021 to 1 December 2021
- Freshness
- null
- Geography
- Rotterdam, the Netherlands