Texas Insurance Company Complaint Indexes and Policy Counts

Texas Department of Insurance data includes confirmed complaint and policy counts by company and line of coverage. It calculates a complaint index to compare company performance against a state average of 1.00. The dataset is maintained by the City of Austin.

Use Cases

• Calculate the complaint index by dividing a company's percentage of complaints by its percentage of policies for a specific line of insurance.
• Compare company performance across lines of coverage like Auto, Property, or Health using the complaint index.
• Identify companies with an index greater than 1.00, indicating more complaints than average for their market share.
• Analyze policy count distributions by company and line of coverage to understand market concentration.

Strengths

• Data is provided by the authoritative Texas Department of Insurance (TDI).
• Includes a calculated complaint index with a defined state average benchmark of 1.00.
• Covers multiple lines of insurance including Auto, Property, Health, and Life.

Limitations

• The total number of rows, columns, and temporal coverage are unknown.
• Data may be geographically biased, covering only the state of Texas.
• Sample data is unavailable to preview structure and completeness.

Provenance

Source

Texas Department of Insurance (TDI), aggregated by the City of Austin.

Collection Method

Regulatory collection of confirmed complaints and policies in force.

Freshness

Last updated date is listed as 2026-02-25, indicating a future timestamp which may be an error.

Geography

Texas, United States.