Local Government Service Complaints in Barnet 2015-16

The 2015-16 financial year dataset contains all complaints received by the London Borough of Barnet council regarding its services. It documents expressions of dissatisfaction related to service standards, courtesy, fairness, and entitlement. The specific number of records and data fields are not provided.

Use Cases

• Analyze complaint categories and themes to identify common service failure points within the council's operations.
• Track the volume and nature of complaints over the 2015-16 period to assess service quality trends.
• Examine the stated reasons for dissatisfaction, such as lack of courtesy or unmet service entitlement, for policy review.

Strengths

• Data is temporally specific, covering the complete 2015-16 financial year.
• Focuses on a defined administrative area, the London Borough of Barnet.
• Provides a clear operational definition of a 'complaint' as an expression of dissatisfaction.

Limitations

• The dataset's size, structure, and specific fields are unknown, limiting analytical scope.
• Data is from a single financial year and a single borough, limiting temporal and geographic generalizability.
• Lack of sample data or column descriptions prevents assessment of data granularity and completeness.

Provenance

Source

London Borough of Barnet council.

Collection Method

Collected through the council's official complaints process.

Time Range

2015-16 financial year.

Freshness

The data itself is from 2015-16, though the metadata was last updated in 2026.

Geography

London Borough of Barnet, United Kingdom.