Customer Satisfaction Index for NSW Transport Modes, November 2025

November 2025 survey of over 11,000 people in New South Wales, Australia, measuring customer satisfaction across public transport, roads, and point-to-point services. The dataset was published by Transport for NSW in April 2026 and is used to identify areas for service improvement. Overall satisfaction levels range from 58% to 98% across different transport modes.

Use Cases

• Benchmarking satisfaction scores for trains, buses, ferries, and metro based on reported high satisfaction levels.
• Identifying improvement priorities for road networks based on lower satisfaction with customer service and information.
• Analyzing attribute-level performance for point-to-point services like taxis and rideshare based on reported satisfaction with convenience.
• Comparing satisfaction trends across transport modes (public, road, point-to-point) based on the survey's multi-modal scope.

Strengths

• Survey includes feedback from over 11,000 respondents, providing a substantial sample size.
• Covers multiple transport modes including public transport, private vehicles, and point-to-point services.
• Report provides specific satisfaction ranges (e.g., 90-98% for public transport) for key areas.
• Data is licensed under CC-BY-4.0, permitting open reuse with attribution.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment.
• Primary data formats are PDF and VISUALISATION, which may require extraction for analysis.

Provenance

Source

Transport for NSW

Collection Method

Customer survey conducted online and face-to-face.

Time Range

November 2025

Freshness

Last updated 2026-04-27 03:21:10.093266; freshness should be verified.

Geography

New South Wales, Australia