Barnet Council Customer Service KPIs and Volumes 2018-19

London Borough of Barnet data provides the underlying volumes for reported customer service performance, presented quarterly to the Performance and Contract Management Committee. The dataset covers KPIs, calls, telephony, and complaints for the 2018-2019 period. It is recognized that recorded email volumes do not reflect the total number received by the council.

Use Cases

• Analyze quarterly trends in call volumes and complaint rates to assess service performance.
• Correlate KPI metrics with telephony data to identify operational bottlenecks.
• Examine the relationship between reported email volumes and webform contacts for contact channel analysis.

Strengths

• Data is presented quarterly to a formal governance committee, indicating a structured reporting process.
• Explicit acknowledgment of data scope limitations (email volumes) provides transparency for users.
• Covers a defined two-year period (2018-2019) for temporal analysis.

Limitations

• The specific row count, column names, and sample data are unavailable, limiting initial assessment.
• Email volume data is acknowledged as incomplete, not reflecting total council emails received.
• Data may be temporally stale for current modeling, last updated in 2026 but covering 2018-19.

Provenance

Source

London Borough of Barnet

Collection Method

Underlying data and volumes behind reported performance of CSG Customer Service.

Time Range

2018-2019

Freshness

Last updated 2026-03-24, but temporal coverage is 2018-2019.

Geography

London Borough of Barnet, UK