Q2 2014-15 underlying data for reported customer service performance, presented quarterly to the Performance and Contract Management Committee. The dataset tracks volumes behind key performance indicators for the London Borough of Barnet's customer service group.
Use Cases
- Analyze reported performance trends using quarterly KPI data
- Track contact volumes across telephony and email channels
- Examine complaint patterns within customer service operations
Strengths
- Data is presented quarterly to a formal committee
- Focuses on customer service KPIs for a specific government borough
- Includes recognized context about email and webform volume recording
Limitations
- Email volumes do not reflect total emails received by the council
- Specific column structure and row count are unknown
- Data is from a single quarter over a decade ago
Provenance
- Source
- London Borough of Barnet
- Collection Method
- null
- Time Range
- Q2 2014-15
- Freshness
- null
- Geography
- London Borough of Barnet, UK