Customer Service KPI Underlying Data for London Borough of Barnet Q2 2015-16

Underlying data and volumes behind reported performance of CSG Customer Service, presented quarterly to the Performance and Contract Management Committee. The dataset includes metrics on calls, complaints, and telephony. It is provided by the London Borough of Barnet and was last updated in March 2026.

Use Cases

• Analyze quarterly performance trends for customer service using KPI metrics
• Investigate the relationship between call volumes and complaint rates
• Assess telephony system efficiency and service demand patterns

Strengths

• Data is used for formal quarterly reporting to a Performance and Contract Management Committee
• Provided by a specific local government organization, the London Borough of Barnet
• Dataset includes multiple performance dimensions indicated by tags: Calls, KPI, Complaints, Telephony

Limitations

• Email and webform volumes are noted as incomplete and do not reflect total council contact
• Specific column definitions, row counts, and file formats are unknown
• Data is from a single quarter (Q2 2015-16), limiting longitudinal analysis

Provenance

Source

London Borough of Barnet

Collection Method

null

Time Range

Q2 2015-16

Freshness

null

Geography

London Borough of Barnet, UK