Customer Service KPIs for London Borough of Barnet Q2 2016-17

London Borough of Barnet provides underlying data for quarterly performance reports on its Customer Service Group. The dataset includes volumes for calls, complaints, and telephony metrics presented to the Performance and Contract Management Committee.

Use Cases

• Analyze call volume trends against complaint counts to assess service quality.
• Benchmark telephony performance KPIs across different council service areas.
• Model the relationship between complaint volumes and other recorded performance metrics.

Strengths

• Data is used for formal quarterly performance reporting to a governance committee.
• Dataset includes multiple performance dimensions like Calls, Complaints, and Telephony.

Limitations

• Email and webform volumes are acknowledged as incomplete, not reflecting total council contact.
• No underlying column structure, row count, or sample data is provided for validation.
• Data is temporally limited to a single quarter (Q2 2016-17).

Provenance

Source

London Borough of Barnet

Collection Method

null

Time Range

Q2 2016-17

Freshness

null

Geography

London Borough of Barnet, UK