London Borough of Barnet provides underlying data for quarterly performance reports on its Customer Service Group. The dataset tracks volumes and performance metrics for customer contacts, including calls, emails, and webforms. It covers the second quarter of the 2017-18 fiscal year.
Use Cases
- Analyze quarterly trends in call volumes and complaint rates to assess service demand.
- Correlate performance KPIs with contact volumes to evaluate operational efficiency.
- Benchmark email and webform handling metrics against reported service levels.
Strengths
- Data is presented quarterly to a formal Performance and Contract Management Committee.
- Explicitly documents known coverage gaps in email and webform volume recording.
Limitations
- Email volumes do not reflect the total number of emails received by the council, limiting completeness.
- Specific row counts, column definitions, and sample data are unavailable for assessment.
- Data is temporally stale, covering only a single quarter from 2017-18.
Provenance
- Source
- London Borough of Barnet
- Collection Method
- null
- Time Range
- Q2 of the 2017-18 fiscal year
- Freshness
- null
- Geography
- London Borough of Barnet, UK