Customer Service KPIs for London Borough of Barnet Q4 2014-15

Underlying data and volumes behind the reported performance of the CSG Customer Service department, presented quarterly to the Performance and Contract Management Committee. The dataset includes recorded email and webform contact volumes, though these are noted as not reflecting total council correspondence.

Use Cases

• Analyze quarterly performance trends for customer service KPIs such as Calls and Complaints.
• Examine the relationship between different contact channels like Telephony and recorded email/webform volumes.
• Assess service performance metrics tagged with Performance and Kpi labels for the specified quarter.

Strengths

• Data is associated with a specific government organization, the London Borough of Barnet.
• Dataset is tagged with specific, relevant categories including Calls, Complaints, and Telephony.
• Provides underlying operational data used for formal committee reporting.

Limitations

• The specific data schema is unknown, as columns, rows, and sample data are unavailable.
• Email and webform volumes are explicitly noted as incomplete, not reflecting total council contact.
• The temporal coverage is limited to a single quarter (Q4 2014-15), offering a narrow snapshot.

Provenance

Source

London Borough of Barnet

Collection Method

null

Time Range

Q4 2014-15

Freshness

null

Geography

London Borough of Barnet, UK