Customer Service Quarterly KPI Underlying Data Q4 2015-16

London Borough of Barnet provides underlying data for reported customer service performance, presented quarterly to the Performance and Contract Management Committee. The dataset includes volumes for calls, complaints, and telephony, though email volumes do not reflect total council receipts.

Use Cases

• Analyze call volume trends against reported KPI performance metrics
• Investigate complaint patterns and their relation to telephony service data
• Benchmark quarterly performance using the underlying volumes for calls and complaints

Strengths

• Data originates from the London Borough of Barnet, an authoritative local government source
• Covers multiple customer service channels including calls, complaints, and telephony

Limitations

• Email volume data is acknowledged as incomplete, not reflecting total council receipts
• Sample data and specific column definitions are unavailable for verification
• Temporal coverage is limited to a single quarter (Q4 2015-16)

Provenance

Source

London Borough of Barnet

Collection Method

Underlying data for reported performance metrics, presented to a committee

Time Range

Q4 2015-16

Freshness

Data is from Q4 2015-16, though metadata was last updated in March 2026.

Geography

London Borough of Barnet, UK