Customer Support Intent Classification Dataset with 27 Classes

27 distinct intent classes are defined for this preprocessed text dataset. It is derived from the Bitext dataset and formatted for natural language processing tasks. The dataset is hosted on Kaggle, but its author, size, and last update date are unspecified.

Use Cases

• Train intent classifiers based on the 27 predefined customer support intent classes.
• Benchmark model performance on a preprocessed text classification task.
• Fine-tune language models for automated ticket routing based on described intents.
• Develop chatbots that can identify user needs from support queries.

Strengths

• Preprocessed data likely reduces initial data cleaning effort.
• 27 intent classes provide a multi-class classification challenge.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Last update date is unknown; freshness unverified.

Provenance

Source

Bitext dataset

Collection Method

Preprocessed from source for NLP tasks.