Customer Support Tickets with Labeled Emails and Responses

A synthetic dataset of customer support tickets featuring labeled customer emails and support responses. The dataset is generated by a custom tool and is available in two versions, with the newer version containing more tickets but limited to English and German languages. It was created by author Prady06 and last updated on Hugging Face in March 2026.

Use Cases

• Train ticket classification models based on labeled email content.
• Develop automated response systems based on labeled support responses.
• Benchmark NLP models for intent detection in customer service contexts.
• Generate synthetic training data for on-premise AI systems like Open Ticket AI.

Strengths

• Dataset is explicitly labeled for customer emails and support responses.
• Two versions are available, allowing users to select based on language needs (English/German).
• Data is synthetic and generated by a custom tool, which likely avoids containing PII.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment.
• The description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

Synthetic data generated by a custom tool.

Collection Method

Synthetically generated via a custom IT ticket generator.

Freshness

Last updated 2026-03-27 18:10:23; freshness should be verified.