Labeled Customer Support Tickets in English and German

Tobi-Bueck's Customer Support Tickets dataset features labeled customer emails and support responses. The dataset is synthetic, generated to model IT ticket queues and priorities without containing personally identifiable information. It was last updated on September 21, 2025.

Use Cases

• Train text classification models based on labeled customer emails.
• Develop natural language generation models based on support response examples.
• Benchmark automated ticket routing systems based on synthetic queue and priority data.
• Fine-tune language models for IT support tasks based on the described email and response structure.

Strengths

• Data is explicitly labeled for customer emails and support responses.
• Synthetic generation method avoids inclusion of personally identifiable information (PII).
• Two versions exist, with a newer version containing more tickets.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count, file formats, and license information are unknown.
• The newer version is limited to English and German languages.

Provenance

Source

huggingface

Collection Method

Synthetically generated to model custom ticket queues and priorities.

Time Range

null

Freshness

Last updated 2025-09-21 16:59:44; freshness should be verified.

Geography

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