Hotel Service Quality Scores for 5-Star Hotels in Surabaya Based on TripAdvisor Reviews

A dataset supporting a methodological framework for evaluating service quality in 5-star hotels in Surabaya, Indonesia. The data was created by Keisya Tifany and last updated on April 13, 2026. It is available in DOCX, CSV, and XLSX formats with a total size of 1.5 MB.

Use Cases

• Calculate service quality scores for hotels based on TripAdvisor review data mentioned in the description.
• Apply the Analytic Hierarchy Process (AHP) method to prioritize service quality dimensions.
• Benchmark 5-star hotel performance in Surabaya using the SERVPERF model.
• Develop a methodological framework for customer review analysis in the hospitality sector.

Strengths

• Data is licensed under CC-BY-4.0, allowing for open sharing and adaptation.
• Available in multiple common formats (DOCX, CSV, XLSX) for flexibility.
• Last updated date is explicitly provided (2026-04-13).

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

Keisya Tifany via figshare.

Collection Method

Likely derived from TripAdvisor reviews for 5-star hotels in Surabaya, processed using AHP and SERVPERF methodologies.

Time Range

null

Freshness

Last updated 2026-04-13 06:59:10; freshness should be verified.

Geography

Surabaya, Indonesia.