ENAHO 2024: Citizen Satisfaction with Public Services in Peru

15,506 records provide processed variables for citizen satisfaction across 21 public services and 8 geographic domains in Peru. The data is derived from the 2024 National Household Survey's Governance, Democracy and Transparency Module, collected by the National Institute of Statistics and Informatics. It serves as the minimum dataset to replicate findings from a related PLOS ONE study on regional gaps in perceptions of public service provision.

Use Cases

• Analyzing regional disparities in service satisfaction based on the 8 geographic domains.
• Benchmarking performance across 21 distinct public services using standardized satisfaction metrics.
• Replicating statistical analyses for the study 'Citizen Satisfaction with Public Services in Peru: Regional Gaps in Citizen Perceptions of Public Service Provision'.

Strengths

• Includes a substantial sample of 15,506 records for analysis.
• Provides a structured, processed subset focused on 21 public services and 8 geographic domains, enabling targeted research.
• Released under a permissive CC-BY-4.0 license, facilitating reuse and sharing.

Limitations

• Column names and specific variable definitions are not provided in the available metadata, limiting immediate interpretability.
• The dataset is described as a 'minimum dataset' for replication, which may omit raw survey data or supporting variables.
• Metadata completeness is medium; key details like row count per file and organizational affiliation are missing.

Provenance

Source

National Institute of Statistics and Informatics (INEI) of Peru.

Collection Method

Derived from the 2024 National Household Survey (ENAHO), Governance, Democracy and Transparency Module.

Time Range

2024

Freshness

Last updated on 2026-03-20.

Geography

Peru