Cincinnati Emergency Communications Center Call Records

Weekly-updated records for emergency and administrative calls to the City of Cincinnati's communications center. The dataset is sourced from the city's call system managed by West Communications and includes fields for call timing, type, location, and handling metrics. An interactive dashboard is available through the CincyInsights portal.

Use Cases

• Analyze call volume patterns over time using SEIZURE_DATETIME and DURATION_SECS.
• Classify call types and administrative routing using CALL_TYPE_ID, CALL_QUEUE_ID, and AGENT_ROLE_NAME.
• Map call origins and service areas using anonymized geospatial fields like NEIGHBORHOOD, COMMUNITY_COUNCIL_NEIGHBORHOOD, and ALI_CITY.
• Evaluate call center performance metrics such as ANSWER_SECS, ABANDONED_SECS, and IS_ABANDONED.
• Filter for specific emergency (911) call analysis by applying CALL_TYPE_ID = '911 CALLS'.

Strengths

• Weekly update frequency ensures recent data is available.
• Includes both emergency (911) and administrative calls for broader analysis.
• Processing includes address verification, geocoding, and addition of administrative areas like police districts and census tracts.

Limitations

• Addresses are anonymized (last two digits replaced with 'XX') and coordinates are randomly skewed within a block, limiting precise location analysis.
• The dataset does not contain the nature of the emergency or details on dispatched resources.
• Exact row count and total temporal coverage are not specified in the provided description.

Provenance

Source

City of Cincinnati's Call System provided by West Communications.

Collection Method

Records captured for each call to the Emergency Communications Center, with standard processing including address verification and geocoding by the Office of Performance and Data Analytics.

Freshness

Updates weekly on Fridays.

Geography

City of Cincinnati, Ohio, USA.