Enterprise IT Infrastructure and ITIL Support Incident Reports

10,000 synthetic enterprise IT service desk incident reports engineered for AI training. The dataset was created by author bronc2 and was last updated on the platform in 2026. It is designed for technical applications in corporate IT environments.

Use Cases

• Fine-tuning LLMs for IT support ticket generation based on synthetic incident descriptions.
• Training automated ticket classification systems based on enterprise-level incident report structures.
• Optimizing Retrieval-Augmented Generation systems for IT service desk knowledge bases using the provided reports.

Strengths

• Contains 10,000 records, providing a substantial corpus for model training.
• Reports are described as 'production-grade' and 'highly technical', suggesting a focus on real-world applicability.
• Data is natively engineered in English, which may reduce translation artifacts for NLP tasks.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

huggingface

Collection Method

Synthetically generated.

Freshness

Last updated 2026-06-15 04:35:07; freshness should be verified.