FCA: UK Financial Firm Complaints Data for First Half of 2022

Financial complaints data reported to the UK Financial Conduct Authority (FCA) by regulated firms for the period 1 January to 30 June 2022. The dataset includes 1.88 million complaints, broken down by product groups like current accounts, pensions, and insurance. It is published by the Government Digital Service under an open government license.

Use Cases

• Monitor firm-level complaint volumes and trends based on the mandatory reporting described.
• Analyze complaint drivers for specific financial products like current accounts, pensions, and insurance mentioned in the key findings.
• Assess the impact of regulatory supervision on complaint handling outcomes as referenced in the FCA's use of the data.
• Benchmark complaint rates across the financial services market using the published aggregate and firm-level data.

Strengths

• Contains 1.88 million complaint records for the 2022 H1 reporting period.
• Provides breakdowns by specific product groups, with figures for changes like a 15% increase in decumulation and pensions complaints.
• Published by a regulatory authority (FCA) via an official government platform, suggesting a formal collection process.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment for large-scale analysis.
• Firm-specific data is only published for firms reporting 500 or more complaints in a 6-month period, which may exclude smaller firms.

Provenance

Source

Financial Conduct Authority (FCA), via the Government Digital Service and eu_open_data platform.

Collection Method

Mandatory six-monthly reporting by UK financial services firms to the FCA.

Time Range

1 January 2022 to 30 June 2022

Freshness

Covers the first half of 2022; last update date is unknown.

Geography

United Kingdom