UK Financial Complaints Data by Firm and Product, 2024 First Half

1.86 million complaints were reported to the UK Financial Conduct Authority (FCA) by financial services firms for the period from 1 January to 30 June 2024. The dataset, published by the Government Digital Service, contains aggregated and firm-level data on complaint volumes, product types, and firm handling, collected for regulatory supervision.

Use Cases

• Monitor firm-level complaint handling performance based on the regulatory reporting requirement.
• Analyze trends in complaints across product groups like banking, insurance, and pensions as highlighted in the key findings.
• Identify potential systemic issues with specific financial products for supervisory prioritization.
• Benchmark firm complaint volumes against market aggregates and thresholds for publication.

Strengths

• Contains 1.86 million complaint records for the 2024 H1 reporting period.
• Provides firm-specific data for entities reporting 500 or more complaints in a six-month period.
• Includes detailed breakdowns by major product groups such as banking, insurance, and pensions.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment.
• Firm-level data is only published for larger firms, potentially omitting smaller entities.

Provenance

Source

Financial Conduct Authority (FCA) via Government Digital Service.

Collection Method

Mandatory reporting by regulated financial firms every six months.

Time Range

1 January 2024 to 30 June 2024.

Freshness

Covers the first half of 2024; update frequency is semi-annual.

Geography

United Kingdom.