FCA Mandated UK Current Account Service Metrics - May 2020

FCA mandated and voluntary information on current account services from May 2020, published by the Government Digital Service. The dataset contains tables of collected metrics on speed of service and major incidents for each banking brand. This information aims to help consumers, small businesses, and comparison services evaluate and compare current account offerings.

Use Cases

• Benchmarking speed of service across banking brands based on the collected metrics mentioned in the description
• Analyzing trends in major service incidents reported by current account providers
• Building tools to help consumers and small businesses compare account services
• Monitoring compliance with FCA and CMA mandates on service information transparency

Strengths

• Data is mandated by the UK Financial Conduct Authority (FCA), suggesting regulatory oversight.
• Covers multiple metrics including speed of service and major incidents for each brand.
• Published by the Government Digital Service, indicating an official source.

Limitations

• Row count and dataset size are unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Last update date is unknown; freshness unverified.

Provenance

Source

Government Digital Service

Collection Method

Collected from current account providers under FCA mandate and voluntary commitments.

Time Range

May 2020

Freshness

Snapshot from May 2020; update frequency is unknown.

Geography

United Kingdom