UK Current Account Service Metrics and Incident Reports

UK financial regulators have mandated and facilitated the publication of service information from current account providers. The dataset contains collected metrics on speed of service and major incidents for each banking brand, intended to aid consumer and small business decision-making. This information supports comparison services and media analysis of the banking sector.

Use Cases

• Comparing speed of service metrics across different banking brands.
• Analyzing trends in major operational incidents reported by providers.
• Benchmarking bank performance for consumer advocacy or regulatory oversight.
• Informing small business decisions on selecting a banking provider based on service reliability.

Strengths

• Data is published under a regulatory framework involving the FCA and CMA, suggesting official oversight.
• Cross-platform presence on a government data portal indicates formal publication and potential importance.
• The dataset is licensed under OGL-UK-3.0, permitting reuse.

Limitations

• Specific column names, row counts, and dataset size are not provided in the available metadata.
• The temporal coverage is unclear; the title references November 2019, but update dates are in 2026, creating a potential conflict regarding data freshness.
• Documentation gaps exist regarding the exact metrics collected and the methodology for data gathering.

Provenance

Source

Financial Conduct Authority (FCA)

Collection Method

Collected from current account providers following regulatory action and a voluntary industry commitment.

Time Range

November 2019 (per title), with metadata updated in 2026.

Freshness

Last updated metadata indicates 2026-07-08, but the title suggests the core data is from November 2019.

Geography

United Kingdom