German University Helpdesk Tickets, 11,400 Labeled Records

11,400 labeled German-language student-services or helpdesk tickets from a university context. The tickets are categorized across 20 distinct classes. The dataset was sourced from the Kaggle platform, but specific authorship, collection dates, and detailed metadata are not provided.

Use Cases

• Train a multi-class text classifier based on the 20 provided ticket categories.
• Benchmark German-language NLP models for intent recognition in a university service context.
• Analyze common student service request themes based on the labeled ticket descriptions.

Strengths

• Contains 11,400 labeled text records.
• Covers 20 distinct categories for classification tasks.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is known, but other metadata like license, author, and update date is unknown.

Provenance

Source

Kaggle

Geography

Germany (implied by language)