Ontario Government Service Standards Across 22 Ministries, 2011-12

2011-12 data details over 500 service standards from 22 Ontario ministries. Standards are organized into five functional categories: customer service, information, approvals and decisions, permits/licenses/certificates/registrations, and funding.

Use Cases

• Analyze the distribution of service standards across the five functional categories (customer service, information, approvals and decisions, permits/licenses/certificates/registrations, funding) to identify ministry focus areas.
• Compare service standard commitments for specific service types (e.g., permits, licenses, certificates, registrations) across different ministries.
• Examine the scope of service standards within the 'information' category to understand public data and communication commitments.
• Assess the prevalence of 'customer service' standards versus 'approvals and decisions' standards to gauge operational priorities.

Strengths

• Covers over 500 distinct service standards, providing a broad view of government commitments.
• Data is organized across 22 ministries, enabling cross-departmental analysis.
• Service standards are categorized into five clear functional groups for structured comparison.

Limitations

• Data is from a single fiscal year (2011-12) and is temporally stale for current analysis.
• The dataset lacks granular details on individual standard metrics, targets, or performance results.
• No column-level schema or sample data is provided to clarify the exact data structure.

Provenance

Source

Government of Ontario

Collection Method

null

Time Range

2011-12

Freshness

null

Geography

Ontario, Canada