Greater Sydney Bus Service Performance Metrics: On-Time Running and Complaints

Greater Sydney and Outer Metropolitan bus service performance data provides monthly measures for on-time running, service cancellations, customer complaints, and customer experience metrics. The dataset is published by Transport for NSW and was last updated in June 2026. It covers all Greater Sydney Bus Contract (GSBC) and Outer Sydney Metropolitan Bus Contract (OSMBSC) contracts.

Use Cases

• Monitor monthly service cancellations based on the percentage of timetabled services cancelled.
• Analyze customer complaint trends based on complaints per 100,000 boardings.
• Track bus driver staffing levels based on monthly vacancy counts.
• Assess real-time tracking system performance based on the percentage of untracked trips.

Strengths

• Includes multiple key performance indicators: on-time running, cancellations, complaints, and driver vacancies.
• Data is updated monthly, providing a time-series view of service performance.
• Covers all Greater Sydney Bus Contract (GSBC) and Outer Sydney Metropolitan Bus Contract (OSMBSC) contracts.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment.
• Freshness should be verified as the last update timestamp is in the future (2026-06-26).

Provenance

Source

Transport for NSW

Collection Method

Likely collected from bus service contract operators.

Time Range

Monthly time series; specific start date unknown.

Freshness

Monthly updates; last updated 2026-06-26 03:54:14.433433.

Geography

Greater Sydney and Outer Metropolitan regions, New South Wales, Australia.