Hinglish Customer Support Conversations with Intent and Tone Labels

A dataset of customer support conversations in Hinglish, a blend of Hindi and English. The data includes annotations for intent, tone, and category, sourced from Kaggle. The dataset's size, creation date, and author are unspecified.

Use Cases

• Train intent classification models based on the described intent labels.
• Analyze conversational tone in customer support based on the described tone annotations.
• Build multilingual NLP systems for Hinglish text processing.
• Categorize customer service queries based on the described category labels.

Strengths

• Includes three annotation layers: intent, tone, and category.
• Focuses on Hinglish, a linguistically relevant code-mixed language for South Asia.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Last update date is unknown; freshness unverified.

Provenance

Source

Kaggle

Collection Method

Method of collection is not described in the provided input.

Time Range

Temporal coverage is not specified.

Freshness

Last update date is unknown; freshness unverified.

Geography

Spatial coverage is not specified, but the language suggests a South Asian context.