EPM Monthly Complaint Indicator with Active Installations, 2014 Onwards

Monthly historical series of customer complaints received by EPM, a public utility, since 2014. The data includes total complaints, those attributable to EPM, and active installations, enabling the calculation of a service performance indicator. It is published by www.datos.gov.co and was last updated in May 2026.

Use Cases

• Calculate monthly complaint rates using Quejas recibidas and Total instalaciones columns.
• Analyze trends in service performance over time using the Indicador de Quejas, Año, and Mes columns.
• Model the proportion of complaints attributable to the company using Quejas imputables a EPM and Quejas recibidas.
• Forecast future complaint volumes based on historical Año and Mes trends.

Strengths

• Time series spans from 2014 to at least May 2026, providing over a decade of monthly observations.
• Includes a calculated performance indicator (Indicador de Quejas) derived from core complaint and installation data.
• Data is available in multiple standard formats including CSV, JSON, XML, and RDF.

Limitations

• Row count and total dataset size are unknown, which may limit suitability assessment for large-scale modeling.
• Description metadata is limited; actual data quality and completeness require manual inspection after download.

Provenance

Source

www.datos.gov.co

Collection Method

Likely collected through EPM's customer service and operational reporting systems.

Time Range

2014 onwards

Freshness

Last updated 2026-05-18 19:00:24.