Texas Insurance Consumer Complaint Records

Texas Department of Insurance (TDI) provides records of consumer complaints filed against licensed insurance entities. The dataset includes complaint type, finding type, coverage details, and dates. Data is maintained by the TDI and was last updated in April 2026.

Use Cases

• Analyze trends in complaint types (Complaint type) and regulatory findings (Finding type) over time using Received date and Closed date.
• Investigate relationships between complainant profiles (Complainant type) and specific coverage issues (Coverage type, Coverage level).
• Identify common complaint themes by analyzing Keywords and Others involved fields across different insurance sectors.
• Track complaint resolution timelines by calculating the duration between Received date and Closed date for individual Complaint number entries.

Strengths

• Dataset provides 11 distinct columns detailing complaint metadata and resolution.
• Data is sourced directly from the authoritative Texas Department of Insurance regulatory body.

Limitations

• Sample size and total row count are unknown, limiting statistical reliability.
• Dataset excludes the party the complaint is filed against, requiring a join to another dataset for complete analysis.
• Geographic coverage is limited to complaints handled by the Texas state regulator.

Provenance

Source

Texas Department of Insurance (TDI)

Collection Method

Complaints filed by consumers and handled by TDI.

Freshness

Last updated April 2026.

Geography

Texas, USA