MC311 Service Requests: Montgomery County Government Service Performance Since 2012

Daily-updated records of all service requests received by Montgomery County, Maryland's MC311 system since July 1, 2012. The data originates from calls, emails, web portal submissions, and departmental walk-ins. It includes fields for tracking Service Level Agreement (SLA) performance, such as days open and whether requests were completed within the SLA window.

Use Cases

• Analyze government service request fulfillment rates based on SLA performance metrics described in the dataset.
• Track trends in service request volume and types over time based on the daily-updated records.
• Model departmental performance and resource allocation based on the 'Within SLA Window?' and days open fields.
• Benchmark service delivery times against established SLAs based on the published 'Attached Solution SLA Days' field.

Strengths

• Data is updated daily, providing near-real-time insight into service operations.
• Includes specific SLA performance tracking fields as described, such as 'Within SLA Window?' and days open.
• Temporal coverage spans from July 1, 2012 onward, offering a long-term view.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

Montgomery County of Maryland

Collection Method

Derived from service requests originating in the Customer Service Center (CSC), the county's web portal, and departmental walk-ins.

Time Range

From July 1, 2012 onward

Freshness

Updated daily; last metadata update was 2026-03-22 03:30:46.790607.

Geography

Montgomery County, Maryland, USA