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MC311 Service Requests contains records of all service requests received by Montgomery County, Maryland, via phone, email, web portal, and walk-ins since July 1, 2012. The dataset is updated daily and includes detailed fields for tracking departmental performance against service-level agreements. It is published by data.montgomerycountymd.gov.
License terms are unknown and should be verified before use. The 'County business days' calculation for SLA fields excludes weekends, county holidays, and inclement weather closures.
| # | Column Name |
|---|---|
| 1 | Attached Solution SLA Days |
| 2 | SR ID |
| 3 | Closed |
| 4 | Area |
| 5 | Department |
| 6 | Opened |
| 7 | Changed Date |
| 8 | Council District |
| 9 |
| Status |
| 10 | SLA No |
| 11 | Congressional Member |
| 12 | Congressional District |
| 13 | Maryland State District |
| 14 | Election District |
| 15 | Source |
| 16 | Zip Code |
| 17 | Attached Solution (Topic) |
| 18 | State |
| 19 | SLA Yes |
| 20 | Request Type |
| 21 | City |
| 22 | Sub-Area |
| 23 | # of Days Open |
| 24 | Council Member Name |
| 25 | Within SLA Windows |