Dutch Government Digital Services Maturity Assessment from 2014

The Netherlands' Ministry of the Interior and Kingdom Relations commissioned a study by Deloitte to assess the digital maturity of widely used government services for citizens and businesses. This dataset contains the 2014 measurement results, categorizing the maturity level of each product from non-digital to fully digital with authentication. The data was collected for the report 'Measurement of Digital Services 2017'.

Use Cases

• Benchmarking digital service maturity across different government organizations based on the described categories.
• Tracking the progression of specific government products from paper-based to fully digital over time.
• Analyzing the adoption of digital authentication systems like DigiD and eHerkenning for public services.

Strengths

• Data categorizes digital maturity using a defined 0-100% scale for most products.
• Includes a specific, alternative classification scheme for public contact forms and order notifications.
• Commissioned by two Dutch government ministries, suggesting an official data collection process.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Data is from a single point in time (end of 2014), limiting analysis of trends.

Provenance

Source

Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (Ministry of the Interior and Kingdom Relations)

Collection Method

Study conducted by Deloitte into the digital maturity of government products.

Time Range

2014

Freshness

Last update date is unknown; freshness unverified.

Geography

The Netherlands