New York's MTA transit system feedback data categorizes rider submissions as complaints or commendations. It covers four agencies including Buses, Subway, Long Island Rail Road, and Metro-North Railroad. The data was published by data.ny.gov and spans from 2014 to 2019.
Use Cases
- Analyze trends in complaint volume by Agency and Year to identify service degradation periods.
- Classify feedback as Commendation or Complaint using Subject Matter and Issue Detail for sentiment analysis.
- Identify recurring issues for specific transit lines by analyzing Branch/Line/Route and Subject Detail.
- Compare customer sentiment across agencies like Buses versus Subway using aggregated feedback counts per Quarter.
Strengths
- Data spans a 6-year time range from 2014 to 2019.
- Feedback is categorized by agency, subject matter, and specific issue detail.
Limitations
- Sample size and total row count are unknown.
- Data is stale, with the last records being from 2019.
Provenance
- Source
- data.ny.gov
- Collection Method
- Submitted by riders via the MTA's website.
- Time Range
- 2014-2019
- Freshness
- null
- Geography
- New York metropolitan area, specifically MTA service region.