Complaint data for Access-a-Ride, a paratransit service, used to calculate a complaint rate per 1,000 completed trips. The dataset is published by data.ny.gov and was last updated on March 12, 2025. It includes records from 2016 through January 2024.
Use Cases
- Analyze complaint trends over time using the Date column.
- Compare complaint volumes across different service categories using the Category column.
- Calculate complaint rates by provider type using the Complaints and Provider_Type columns.
- Identify seasonal patterns in service issues by aggregating Complaints by Date and Category.
Strengths
- Data covers an 8-year period from 2016 to January 2024.
- Includes specific complaint categories and provider types for detailed analysis.
- Published by an official government source (data.ny.gov).
Limitations
- Row count is unknown, which may limit suitability assessment.
- Description metadata is limited; actual data quality requires manual inspection after download.
Provenance
- Source
- data.ny.gov
- Collection Method
- Likely collected from customer service reports for the MTA's Access-a-Ride service.
- Time Range
- 2016 - January 2024
- Freshness
- Last updated 2025-03-12 16:16:34; freshness should be verified.
- Geography
- New York City, likely within the MTA service area.