MTA NYCT Paratransit Customer Experience Metrics from 2018

Beginning in 2018, this dataset tracks the quality of paratransit service in New York City. It contains the percentage of trips meeting established standards for on-time pick-up, on-time drop-off, maximum ride time, and provider no-shows. The data is provided by the New York State government via data.ny.gov.

Use Cases

• Analyze trends in service quality over time using the Date and Customer Experience columns.
• Compare performance metrics between different Provider_Type categories.
• Monitor compliance with service standards by calculating the Customer Experience percentage from the available columns.

Strengths

• Data is updated regularly, with a last recorded update timestamp of 2026-05-15 14:47:10.
• Provides a standardized metric (Customer Experience) derived from four specific service quality measures.

Limitations

• Row count and dataset size are unknown, which may limit suitability assessment.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

data.ny.gov

Collection Method

Likely collected from paratransit service providers as part of contractual performance monitoring.

Time Range

Beginning 2018

Freshness

Last updated 2026-05-15 14:47:10; freshness should be verified.

Geography

New York City, likely covering services provided by the MTA New York City Transit (NYCT).