MTA Paratransit Drop-off On-Time Performance by Provider and Hour, 2018-2023

New York City's MTA paratransit drop-off on-time performance data from 2018 to 2023. It measures service quality by comparing actual drop-off times to customer-requested appointment times, considering a trip on-time if it is no more than 30 minutes early and not late. The dataset is provided by data.ny.gov and was last updated in May 2026.

Use Cases

• Analyze trends in service reliability over time using the Date and Percentage of Trips by Arrival Time columns.
• Compare on-time performance across different Provider Types using the Trips Within Arrival Time and Total Appointment Trips columns.
• Identify daily patterns in service delays by aggregating performance metrics by the Hour of Promise Time column.
• Assess geographic service disparities by analyzing performance data linked to Pickup Location.

Strengths

• Covers a five-year time range from 2018 to 2023.
• Includes granular time-of-day analysis via the Hour of Promise Time column.
• Provides a clear, operational definition of 'on-time' performance (within a 30-minute early window).

Limitations

• Row count is unknown, which may limit suitability assessment.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

data.ny.gov

Collection Method

Likely collected from service provider trip logs and scheduling systems.

Time Range

2018-2023

Freshness

Last updated 2026-05-27 19:40:47; freshness should be verified.

Geography

New York City, New York, USA