Norfolk Citizen Service Requests and Status Tracking

Data from the MyNorfolk citizen services portal, which tracks requests and questions about city services. The portal is managed by the Norfolk Cares Center, collecting requests via phone, email, smartphone app, and online. The dataset includes columns for request creation, modification, category, type, status, and location.

Use Cases

• Analyze seasonal trends in Service Request Type and Service Request Category using Creation Date timestamps.
• Predict request Status (e.g., open, closed) based on Service Request Category and time elapsed since Creation Date.
• Map the density and types of requests (Service Request Type) by geographic Location for resource allocation.
• Identify common co-occurrences of Service Request Category and Service Request Type to streamline service workflows.
• Assess operational latency by calculating the duration between Creation Date and Modification Date for different request categories.

Strengths

• Contains seven distinct columns detailing request metadata, status, and location.
• Data is sourced from a dedicated city portal (Norfolk Cares Center) integrating multiple input channels (phone, email, app, online).

Limitations

• The dataset contains a known data integrity issue where some tickets shown as open may be closed in other systems.
• Sample size, total rows, and temporal coverage are unknown, limiting reproducibility and trend analysis.
• Lack of known license and author information restricts clarity on permissible use.

Provenance

Source

data.norfolk.gov and the Norfolk Cares Center.

Collection Method

Collected from citizen service requests submitted via phone calls, emails, a smartphone app, and online forms.

Freshness

Last updated on 2026-04-03.

Geography

City of Norfolk, Virginia, USA.