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Description
Structured complaint and resolution logs from customer support channels for a Nigerian telecommunications provider. The dataset contains 300,000 rows and 12 columns, including ticket identifiers, timestamps, and customer IDs. It was generated by electricsheepafrica and uploaded to Hugging Face on October 5, 2025.
Use Cases
Predict customer churn based on complaint patterns and resolution times mentioned in the description
Analyze support ticket volume and trends over time using the structured logs
Classify complaint types and resolution outcomes from the structured logs
Optimize support agent routing and workload based on ticket creation data
Strengths
300,000 rows provide a substantial sample for analysis
12 columns suggest a structured format with multiple data points per ticket
Limitations
Column-level documentation is absent; field semantics must be inferred after download
Data may reflect geographic and temporal bias inherent to its Nigerian telecom source
Provenance
Source
electricsheepafrica on Hugging Face
Collection Method
Structured logs from customer support channels, likely internal company data
Time Range
Sample timestamps suggest data from around September 2025
Freshness
Last updated 2025-10-05 20:19:30
Geography
Nigeria
License is unknown; terms of use must be verified before commercial application.